Delivering Customer Service, Part 1
| By Norb Slowikowski How well are you serving your customers? This question pertains to both internal and external customers. The internal customers are the people inside your company with which you work and interact. For example, the foreman’s internal customer is the... | [more]
» June 2010
Leading in Turbulent Times
| By Norb Slowikowski It’s a difficult time for construction companies today, and here’s why:
• The economy is in "free fall” after an explosive downturn.
• These market conditions can exploit us.
• People develop negative mindsets and become immobile due... | [more]
» May 2010
Customer-Needs Analysis
| By Norb Slowikowski Quality is what the customer says it is. We must actively reach out to identify and understand the needs and desires of our customers if we are going to delight and impress them with great performance.
Factors Affecting Production
| By Norb Slowikowski Other than direct control of the work force, there are other factors that have a substantial bearing on job costs. While going over these factors, keep this thought in mind: Each example is laden with potential excuses for why production is not... | [more]
» January 2010
Removing the Hidden Barriers to Productivity
| By Norb Slowikowski Many times, contractors are unsure about why productivity is down or why there are work delays on the job site. The answers are not that complicated, yet the common causes remain hidden because many times owners are not in tune with what is really... | [more]
