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2013 February

Is Your Business an Organization?

If you operate an organization, the implication is that it should be organized. Those involved should know their roles and responsibilities. Such roles and responsibilities should be clearly defined, written, translated if necessary, agreed upon...

January 2013

The Appetite for Information, Part 4

“Appetite” needs no definition. From infancy until elderly, each of us experiences it. Everyone relates, as we see-saw back and forth between its yearning and the satisfaction of fullness when we are well fed. We...

2012 December

The Appetite for Information, Part 3

Last month I left you with a warning. Prior to that I described the downside of technology and couldn’t help but vent about just how “rude” technology can be. Ready or not, here it comes,...

2012 November

The Appetite for Information, Part 2

Your old road is / Rapidly agin’ / Please get out of the new one / If you can’t lend your hand / For the times they are a-changin’.—Bob Dylan I began last...

2012 October

The Appetite for Information, Part 1

On April 7, 2009, I had the rare opportunity to meet Bob Dylan. Getting backstage with Dylan is extremely rare. The venue was in Paris, France, and obviously a very long way from my Southern...

2012 August

Anticipatory Service, Part 2

If ever you get out into my neck of the woods, that is to say Southern California, plan a visit. Where? The St. Regis Monarch Beach in Dana Point, Calif. (Phone: (949) 234.3200). ...

2012 June

Candor or Candy?

It is said that you only get one first impression. I don’t think anyone disputes that fact. But what does that really mean? It means that at the onset of any relationship or encounter, the...

2012 May

S%&# Happens!

Stuff happens! Though some have put it much more graphically, I’ll just leave it at that. Problems are part and parcel with both life and business. It is not if, but when. So then, when...