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2017 September

The Truth About Delegation (Part 2)

Getting back to our subject matter, I’ll provide a quick reminder by way of review and for emphasis’ sake. First, I’ve stressed what I call the golden rule of delegation: “Avoid doing anything that someone...

2017 August

The Truth about Delegation (Part 1 of 2)

Some people think delegation is getting everyone else to do everything. Meanwhile, others feel they must do everything themselves in order to get it done right. Which is it?      Neither is true. Nevertheless,...

2017 July

Single Point of Failure (Part 2 of 2)

If you’ve read my columns and articles in this publication over the last eight years or so, you know full well that in the late 1980s it became apparent to us as an organization, that...

2017 June

Single Point of Failure (Part 1 of 2)

Our goal organizationally should be to eliminate single point of failure (SPOF). For those who may not know what SPOF is, I’ll provide some definitions. SPOF is one person, policy, process or piece of equipment...

2017 May

An Overview and Final Thoughts

Let’s begin where we began, with some definitions. Routine—a sequence of actions regularly followed; a fixed program. It comes from the word “route.” That is to say, the path to a particular destination. ...

2017 April

Routine Standardization (Part 9)

As we begin our ninth article in this series and zero in on the final summation in the coming month, my intention remains to fully define RS. Furthermore, to encourage you to develop and utilize...

2017 March

Routine Standardization (Part 8)

I want to stress that when you have a routine, you’re habitual. When you standardize, you are also habitual. Each of the words that make up the phrase “routine standardization” are somewhat redundant, and intentionally...

2017 February

Routine Standardization (Part 7)

We can do this. I can get this written, and you can get it read. But, will we? Together we can also share the progress of doing so. I can better learn to articulate the...

January 2017

Routine Standardization (Part 6)

Routine Standardization means that you have abandoned the typical approach. You are developing and implementing your own unique approach, which is unlike your competitor’s approach. Instead, you have your own proprietary system in place for...