Makita U.S.A., Inc. is expanding service and repair options for Makita tool users with the new Direct Repair Online Service. Direct Repair gives users free “roundtrip” shipping to and from a Makita Factory Service Center, with easy online access to repair status notifications.
The Direct Repair Online Program is powered by a new online app, a 24/7 solution for users to process a repair request and print a shipping label, all online at makitatools.com/directrepair. Once packaged with a custom printed label, users can drop-off the tool at one of over 6,300 FedEx Ship Centers nationwide for delivery to a Makita Factory Service Center. With 24/7 access, users can check back online any time for status updates. Upon repair completion, the Service Center ships the repaired tool back to the user.
Makita Factory Service Center technicians repair all Makita tools with genuine parts, and most repairs are completed within 3 days of receipt.
www.makitatools.com/directrepair
